SUMMER IS HERE! Let OHG create the most brilliant guest experience programs for you!

ONE
HAPPY
GUEST

ONE HAPPY GUEST ONE HAPPY GUEST ONE HAPPY GUEST
HOME
ABOUT US
OUR SERVICES
CONTACT

ONE
HAPPY
GUEST

ONE HAPPY GUEST ONE HAPPY GUEST ONE HAPPY GUEST
HOME
ABOUT US
OUR SERVICES
CONTACT
More
  • HOME
  • ABOUT US
  • OUR SERVICES
  • CONTACT
  • HOME
  • ABOUT US
  • OUR SERVICES
  • CONTACT
Hand holding a sticky note labeled 'STRATEGY' among colorful notes on a wall.

ABOUT US ...

Simply put, we create brilliant programs to enhance your company's guest experience … from innovation to development to actualization!


As frequent guests of establishments around the world, we've noticed that not all guest experiences are created equal ... some are blah, boring or even non-existent ...  so One Happy Guest (OHG) was born!  Our ideas and processes are rooted from a guest's perspective. Our goal is to always deliver fresh and transformative ideas that will help you increase new business, drive loyalty and increase repeat business.  Be a standout, be the one they talk about and always be the one they come back to! 

A metal B&B sign hanging outside a building.

We like to do great work and that's why we stick to being great at one thing ... enhancing your guest's experience!  Whether you're a luxury hotel brand spanning the globe or a boutique hotel in French Polynesia, a world renown restaurant group that is centuries old or a family-owned seafood eatery along the coast in South Carolina, a large chain of specialty stores that sell organic and sustainable foods or a couple of pop-up stores that sell spices from around the world … we’d love to partner with you! 

Three colleagues enthusiastically high-five in an office setting.

We like to do business with individuals and companies that believe in building long lasting, trusting and happy relationships.  We like to think that our clients are the peanut butter to our jelly ... the yin to our yang ... the water to our ocean ... well,  you get the picture!  

Our Mission

To create the most brilliant programs to elevate your company's guest experience so that you can be a standout, be the one they talk about and always be the one they come back to!

SANDRA TICKELL, FOUNDER OHG

I'm Sandra Tickell and here's a little bit about me! Before starting OHG and raising my family, I studied communications and was in a career that spanned over 20 years in the entertainment industry (music, tv and film), in sales, marketing and advertising.  I also worked with major consumer package goods companies in the grocery/retail space.  Being an integral part of the sales, marketing and advertising teams at companies like Capitol/EMI, MCA/Universal and Univision, I was able to utilize critical business skills that forged a path for success for my clients, had the space to be creative and innovative and had the ability to build successful customer relationships and lead with a customer-centric approach. 


My family (hubby, two kids and our Yorkie "Ellie") and I live in Southern California and share a love for baseball, F1, travel and discovering new restaurants!   We also find joy in all kinds of retail ... whether it's shopping for that "one" special occasion dress or a new rug for our kid's college apartment ... or even shopping for those special ingredients to try out the latest TikTok recipe!


in the news ... Hospitality trends for 2026: experience as the operating system

Hotel Online 

January 8, 2026

According to the latest World Tourism Barometer from UN Tourism, international tourist arrivals climbed 4 percent in 2025, signaling strong travel demand across the globe. This momentum is translating directly into development. Data from Lodging Econometrics (LE) shows that the global hotel construction pipeline reached 15,870 projects by Q4 2025, with the U.S. accounting for 6,146 projects and Asia following closely behind at 5,931, with 1,295 expected to open in 2026. As brands readjust their strategies in a changing geopolitical and economic landscape, the numbers suggest that 2026 will not only sustain last year’s gains but build on them, too.

This year, North America is drawing renewed attention as major sporting events and evolving trade dynamics help move projects ahead. In the U.S., momentum is building across major markets and the fast-growing Sun Belt. Phoenix, for example, is among the country’s most closely watched growth markets, with 23 projects slated to open this year alone, according to LE. “A lot of people are talking about development in [Phoenix] because of the growing population. People are [buying] larger homes, and people are also retiring there,” says Bruce Ford, senior vice president and director of global business development at LE.

Greater housing affordability and a strong job market—particularly in the booming semiconductor sector—has bolstered its appeal. Two forthcoming properties stand out: the Atari Hotel, slated to break ground this year with architecture by Räkkhaus, and the 236-key Denū Hotel and Spa, designed by Gensler.

On the West Coast, San Francisco is finding its footing again after a period of economic challenges, and showing new signs of life as tech workers return. Edouard Schwob, Accor’s senior vice president of development of luxury in the Americas, says the company has two projects in the works in the city. A year ago that would have been unlikely, “but we’re getting calls from investors looking to invest in San Francisco,” he says. “Now, with the AI boom and the number of startups that have opened in San Francisco, it’s like 2001 again.”


Additionally, two Hilton hotels in downtown were recently purchased for a combined $408 million, with renovation plans underway, while designer Ken Fulk will bring his distinct eye to the Huntington Hotel, a Highgate and Flynn Properties project slated to open this spring.

These movements reflect an industry that is readjusting rather than retreating. Below, we dive into the trends shaping 2026 across the globe.


Playing to Win

Envsioned by gmp Architects, the 60,000-seat Wuxi Olympic Sports Center anchors a 140-acre mixed-use park in China

With the Formula 1 Las Vegas Grand Prix in November, Super Bowl LXI at SoFi Stadium in 2027, and the 2028 Summer Olympics in Los Angeles, hospitality projects are now “tied to major global sporting events, where immovable deadlines are shaping procurement strategy and execution,” says Deborah Higgins, owner of procurement firm Canoe Hospitality.

She cites the firm’s work with the Venetian and Palazzo Resorts in Las Vegas and Kali Hotel in Los Angeles. Designed by Sixteenfifty Creative Intelligence, the Kali Hotel’s accommodations include Pro Suites tailored to professional athletes—think nine-foot-tall showers and ice bath service.


Steps from SoFi Stadium, the Anthem Hotel, a collaboration between Design 360 Unlimited and Finn Wijatno Architects, brings 179 guestrooms and an expansive pool deck to Los Angeles

Similarly, the 179-room Anthem, Tapestry Collection by Hilton, recently opened in the Stadium District near SoFi Stadium, with an oversized pool and flexible lounges from Design 360 Unlimited and Finn Wijatno Architects.

Around the world, the stadium is evolving into a central hub for development. In China, the Wuxi Olympic Sports Center, designed by gmp Architects, is part of a 140-acre park with a fitness center, hotel, apartments, and commercial facilities. “Enabling fans to dine, shop, and socialize nearby before and after events increases pre- and post-event spending and extends stay time as people arrive earlier and leave later,” says gmp Architects director Martin Glass. “An inclusive, accessible, and locally embedded venue promotes social and community integration.”













  • HOME
  • ABOUT US
  • OUR SERVICES
  • CONTACT

Powered by