ABOUT US ...
Simply put, we create brilliant programs to enhance your company's guest experience … from innovation to development to actualization!
As frequent guests of establishments around the world, we've noticed that not all guest experiences are created equal ... some are blah, boring or even non-existent ... so One Happy Guest (OHG) was born! Our ideas and processes are rooted from a guest's perspective. Our goal is to always deliver fresh and transformative ideas that will help you increase new business, drive loyalty and increase repeat business. Be a standout, be the one they talk about and always be the one they come back to!
We like to do great work and that's why we stick to being great at one thing ... enhancing your guest's experience! Whether you're a luxury hotel brand spanning the globe or a boutique hotel in French Polynesia, a world renown restaurant group that is centuries old or a family-owned seafood eatery along the coast in South Carolina, a large chain of specialty stores that sell organic and sustainable foods or a couple of pop-up stores that sell spices from around the world … we’d love to partner with you!
We like to do business with individuals and companies that believe in building long lasting, trusting and happy relationships. We like to think that our clients are the peanut butter to our jelly ... the yin to our yang ... the water to our ocean ... well, you get the picture!
Our Mission
To create the most brilliant programs to elevate your company's guest experience so that you can be a standout, be the one they talk about and always be the one they come back to!
SANDRA TICKELL, FOUNDER OHG
I'm Sandra Tickell and here's a little bit about me! Before starting OHG and raising my family, I studied communications and was in a career that spanned over 20 years in the entertainment industry (music, tv and film), in sales, marketing and advertising. I also worked with major consumer package goods companies in the grocery/retail space. Being an integral part of the sales, marketing and advertising teams at companies like Capitol/EMI, MCA/Universal and Univision, I was able to utilize critical business skills that forged a path for success for my clients, had the space to be creative and innovative and had the ability to build successful customer relationships and lead with a customer-centric approach.
My family (hubby, our two teenagers and our Yorkie "Ellie") and I live in Southern California and share a love for baseball, F1, travel and discovering new restaurants! And my daughter and I find lots of joy in shopping all kinds of retail ... whether we're on the hunt for that "one" special occasion dress or just some cute sweats, a new rug for her room or shopping for those special ingredients at the market to try out the newest TikTok recipe my kids found!